Second Harvest of the Big Bend (SHBB), a nonprofit food bank, faced challenges in its distribution process, including high idle times during product pickups and inconsistent operational practices. To understand these challenges, we conducted truck ride-alongs, interviewed drivers and toured facilities to gather important preliminary information about the logistics. We then performed a quantitative analysis, using software tools such as Verizon Connect to extract the top 10 retail stores with the highest idle times.

Tallahassee Memorial Healthcare (TMH) is a private, not-for-profit community healthcare system that serves the Big Bend region, providing a wide range of medical services, including specialized oncology and hematology care through its Cancer Center. The Cancer Center is crucial in supporting patients undergoing chemotherapy, radiation therapy and blood transfusions. Approximately 66% of patients who receive these services travel from outside Tallahassee. The patient often must go to the Cancer Center multiple times per week, which can burden those traveling longer distances.

We defined the problem statement as developing and enhancing a more affordable APEX viewer. The updated device features a built-in high-resolution screen and video streaming compatibility, designed for mass production and use by eye care professionals (ECPs). Additionally, our sponsor emphasized incorporating lightweight materials and ensuring ergonomic eye relief for users.

Tallahassee Memorial Healthcare (TMH) is a nonprofit community healthcare system serving a 22-county region in North Florida and South Georgia. Its main facility, Tallahassee Memorial Hospital and multiple specialty centers, physician residency programs and partnerships provide comprehensive healthcare services. We focused on optimizing TMH’s eSARF (Service Access Request Form) process, which allows colleagues to request access to critical applications.