Second Harvest of the Big Bend (SHBB), a nonprofit food bank, faced challenges in its distribution process, including high idle times during product pickups and inconsistent operational practices. To understand these challenges, we conducted truck ride-alongs, interviewed drivers and toured facilities to gather important preliminary information about the logistics. We then performed a quantitative analysis, using software tools such as Verizon Connect to extract the top 10 retail stores with the highest idle times.
