407: Administrative Processes Workflow Improvement

We sought to optimize the administrative processes for the City of Tallahassee by designing an automated workflow system prototype on SharePoint. We primarily aimed to eliminate redundancies, enhance efficiency and reduce human error by consolidating multiple software platforms into a single streamlined solution. Using the Plan-Do-Check-Act methodology, we conducted stakeholder interviews, time studies and process mappings to identify inefficiencies and potential improvements. Our key findings revealed that current workflows relied on overlapping software systems, resulting in wasted time and inconsistent practices. By integrating these systems, we aimed to cut task completion times to allow staff to focus on higher-value activities.