406: Analysis and Improvement of Back-Office Operations

KLS Martin medical technology company working since 1896 to develop and market individual patient solutions. KLS Martin’s individual patient solutions allow an intimate and personalized medical conversation between the patient and doctors. We worked with the KLS Martin team to thoroughly characterize, analyze and provide recommendations for implementing improved practices to enhance various back-office processes. 

After touring the Jacksonville KLS Martin location, we used Microsoft Office dashboards to the decontamination process, Python scripts to the collections process, and a PowerBI dashboard to effectively measure warehouse worker productivity. We provided quick and accurate solutions, eliminating KLS Martin’s bottlenecks in their back-office processes.